Sears Home & Business Franchises is leveraging tech to engage and serve new customers with a national brand

Jeff Pepperney is the President & CEO of Sears Home & Business Franchises (SHBF) which is a subsidiary of Sears Holding Corporation. SHBF operates a network of over 400 franchised territories and generates over $100 Million in system-wide sales. SHBF offers five separate In Home service concepts: Carpet and Upholstery Cleaning, Air Duct Cleaning, Garage Door Solutions, Maid service, and Handyman service.
Jeff is an engaging Operations Management Leader possessing a winning blend of team leadership, strategic talent, and practical experience. He is skilled in managing large, complex enterprise operations to produce exemplary results, via hands-on involvement and a commitment to success. Jeff supports franchisees in growing their businesses and achieving success, building tools to help them compete in local markets while improving quality and customer care processes.
Jeff leverages a unique mix of strategic, operations and analytical expertise, consistently exceeding revenue and performance goals by aligning staff talents and effort with organizational objectives. He is an influential leader who creates immediate impact, produces results and fuels profits. His success is driven by his ability to build highly effective strategies that drive measurable improvements in efficiency, productivity, and revenue.
Outside of work, Jeff is active in his church and several community service organizations. He is an executive sponsor and leader of the “Sears Franchises Gives Back” community service team and an executive board member of the Olentangy Thunder Baseball Organization.

Jeff Pepperney
President, Sears Home & Business Franchise